orranovallc.com

Policy overview

Clear terms for every order

Use these numbered points to set expectations for domestic delivery, inspection on arrival, and return eligibility.

1. Inspecting your package on arrival

Check the outer carton and inner packaging for visible damage when your order arrives. Note any issues on the delivery record and keep the packaging until your item is verified.

2. Fragile item handling

Mirrors, glass vases, and ceramic pieces are packed with protective materials. If a delicate piece arrives broken, contact customer care with photos of the packaging and the item.

3. Starting a return

Contact us to request a return and confirm eligibility for your item. Keep original packaging and included components where possible, and follow the return instructions we send.

4. Return conditions

Items should be unused, undamaged, and returned with all parts. Eligibility windows and any return fees are listed here and can be adjusted by the business owner.

5. Delivery timing

Delivery times within the United States are shown at checkout where available. Add your carrier and processing details here before publishing.